Job Description:
| Job title | Field Application Engineer - Automation |
| Reports to | Technical Manager |
| Location | Dubai, UAE |
Job Purpose:
The Field
Application Engineer for Automation at Easy World Automation LLC plays a critical role in providing
expert guidance and support to clients in leveraging our wide range of products
and solutions. This role is responsible for understanding client needs,
designing tailored solutions, and ensuring successful implementation and offers
a dynamic opportunity to work at the forefront of industrial automation,
leveraging technical expertise and customer-focused strategies to drive
business growth and customer satisfaction.
Duties/Responsibilities:
- Engage with
clients to understand their specific requirements and challenges in areas such
as industrial data communication, serial connectivity, automation solutions
- Collaborate
with clients and internal teams to develop customized solutions that address
client needs effectively, ensuring scalability, reliability, and
cost-effectiveness.
- Develop and
conduct comprehensive technical product presentations, workshops, and training
sessions for customers to showcase the features, and functionality, and promote
effective utilization of our solutions.
- Assist the
sales team in preparing proposals, bids, and tender documents by providing
technical expertise and insights.
- Analyze the
inventory available and wherever relevant offer solutions considering the utilization of the current suitable inventory before procuring new inventory.
- Provide
ongoing technical support to clients post-sales, including troubleshooting,
configuration assistance, and optimization to ensure smooth operation and
maximum value from our solutions.
- Act as a
Subject Matter Expert for Easy World Automation LLC's products and solutions,
staying updated on industry trends, technological advancements, and competitive
landscape to maintain expertise in relevant domains.
- Work
closely with cross-functional teams including sales, marketing, and product
development, in producing high-quality case studies, white papers, newsletters,
and other collateral materials to address client needs and drive continuous
improvement.
- Create and
maintain technical documentation, including user guides, manuals, and technical
specifications to support client understanding and usage of our products and
solutions.
- Create and
Maintain the Reports to log and track their work, activities, and services
provided to internal teams and customers.
- Participate
in network planning sessions with customers, offering guidance on applications,
usage, integration, and best practices to optimize system performance.
- Provide
on-site support as required by the company, assisting customers with
commissioning, network optimization, troubleshooting, firmware upgrades, and
device replacements.
- Collaborate
with third-party vendors to integrate complementary products and solutions into
Easy World Automation LLC's offerings.
- Hold the
accountability for the return and tracking of test units
- Awareness
of Quality Policy, Objectives, and relevant procedures
- Collect
Customer Surveys and analyze, record customer complaints, and take corrective
action
Required Skills/Abilities:
- Strong technical background in industrial automation, data communication, industrial networking, wireless products, and related technologies with the ability to analyze complex problems, identify root causes, and develop effective solutions.
- Proficiency in working with tender documents, BOQ, technical, and commercial proposals with a strong track record of developing new business with existing clients and identifying areas for improvement to meet sales targets.
- Experience in maintaining CRM systems, ensuring prompt follow-up on leads and opportunities with relevant and accurate data.
- Demonstrated success in all stages of new business development, from prospecting and lead generation to proposal and closing new business.
- Excellent verbal and written communication skills with the ability to convey technical concepts to diverse audiences.
- Flexibility to adapt to changing priorities, client requirements, and business dynamics with a commitment to maintain qualifications and technical education to support the sales function effectively.
- A valid Driving License is a plus.
Education and Experience:
- Bachelor's or Master's degree in Engineering, Computer Science, or related field.
- 5 years of experience in technical consulting or related roles within the industrial automation sector.
- Understanding of industrial automation protocols
- Experience with Modbus, Analog input, Digital input, DNP3, and HMI will be an advantage.
- Familiarity with industrial data communication, automation solutions, wireless communications, IP surveillance, telephony solutions, computing solutions, and power supply products is highly desirable.
- Experience in designing and implementation of WAN, LAN/WLAN, Industrial Ethernet Switching (Layer 2/3), VPN, CCTV, Serial and Fieldbus Communication, Industrial and Embedded PC, Automation (HMI, I/O, RTU), PTP & PMTP Wireless.
- Experience with customer relationship management (CRM) systems is a plus.